Frequently Asked Questions

◾ORDER RELATED:
1. How to place my order?
Please Visit our website www.roddurindia.com > Select your favourite product > Select Quantity > Add to cart > Check out > fill your contact information, delivery information > Select Shipping Method >Select Billing Address > Complete Order.
HAPPY SHOPPING !

2. How will I receive confirmation of my order?
Once your order is placed, receive the confirmation through your mail within 24 hours.

3. How can I track my order?
After 48hours, your order has been dispatched from our warehouse. Go to customer support on our website, click on the option “Track Your Order” and find it. Please check your Email for Order ID or AWB number.

4. What should I do if my order is damaged?
After receiving your order, if the product is damaged, please let us know by clicking photos of your product with your order ID and send it to our Whatsapp ( +91 9330913964 ) or please send a mail at care@roddurindia.com

◾PAYMENT RELATED:
1. Delivery charge?
Shipping charge is Rs.50. Shop Above Rs.2000 and get FREE SHIPPING.

2. What are the modes of payment?
We accept all modes of payment such as Google Pay, PhonePe, Paytm, UPI, Debit Card, Credit Card, Net Banking and Cash on Delivery.

3. Is cash on delivery available?
Yes, It is available.

◾SHIPPING RELATED:
1.Within how many days, will I receive my order?
All orders will be dispatched within 24 to 48 hours from our warehouse.
Within Calcutta : 2 to 3 working days
Metro cities : 3 to 5 working days
Rest of places in India : 5 to 7 working days

2.Where to Deliver?
We deliver our products all over India. For now, We don’t accept international orders.We are working on it and trying to get it done soon.

◾RETURN, REFUND,EXCHANGE & CANCELLATION RELATED:
1. How can I cancel my order?
To cancel your order, please contact us within 24 hours with your Order ID through WhatsApp ( 91 9330913964 ) or mail us at                        care@roddurindia.com.If your order is not cancelled within 24 hours from the scheduled time of your order, You are bound to accept your product.

2.How can I return my product?
We provide 7days easy returns.
To initiate a return, please follow these steps:

  •  Visit our website and navigate to the customer support section.
  • Click on the "Return or Exchange Request" option and continue with the process.

3.How can i exchange my product?
We provide 7days easy Exchange.
To initiate an exchange, please follow these steps:

  •  Visit our website and navigate to the customer support section.
  • Click on the "Return or Exchange Request" option and continue with the process.

4.How can I get a refund?
After completing your return process, You will get a FULL MONEY REFUND within 5-7 working days. Your refund will be processed and credited to your original payment method within the next 5-7 working days.

◾PRODUCT RELATED:
1.Which type of material do you have?
We provide Cotton, Mulmul Cotton, Linen, Khadi and Cotton Silk

2.How can I take care of my product?
▪️Cotton, Mulmul Cotton, Khadi: Hand Wash/ Dry Clean
▪️Linen, Cotton Silk: Dry Clean only

3.What are the Measurement of Saree and Blouse piece?
▪️Saree Length:5.5meters, Width:1.1meters.
▪️Blouse Piece Length: 0.9meters